Technical Support Services

The level 1 customer support services comprise phone, web, and chat. It is critical for the IT Help Desk to offer support in a non-technical language to make customers understand the functionality of the software. Suma Soft’s level 1 Tech support team holds excellent customer interaction skills that help us deliver solutions that fit clients’ specific business needs.

Under level 2 customer support services, we offer expert engineers that troubleshoot issues of customer support. Our experienced and trained team assists us in delivering accurate outcomes. Suma Soft’s helpdesk team consists of both level 1 and level 2 IT engineers who are experts in dealing with complex dynamic issues.

Chat Support Services for technical issues need well-trained, informed, and experienced executives to deliver a timely, appropriate, and quick response. The team of executives at Suma Soft helps customers resolve a wide range of technical issues. Your customers get immediate responses and consistent updates. We offer instant technical support to your customers over live chat 24 hours a day and seven days a week.

The network support services provided by Suma Soft enable businesses to protect and manage optimal levels of operations with comprehensive hardware and software support services. Suma Soft understands that network downtime can cause a major loss to the business. Therefore, we at Suma Soft endeavor to deliver efficient and speedy network support services that take in: open source support, network monitoring, desktop configuration, desktop support, remote server management, anti-virus solution deployment, and patch management solution deployment.

One of the crucial parts of our Technical Support Services is the voice support services that Suma Soft provides. Our services are focused on equipping voice support executives to liaise with contacts and customers to achieve the assigned tasks. The executives handling voice processes are given updated information on products/services of clients across the globe. The teams are professionally handled by experts to ensure smooth and timely delivery of the services without any mistakes.

A quick, on-time response along with an appropriate reply and getting feedback through emails of queries is our team’s proficiency in their job to serve your customers better. Providing quick issue resolution enhances business growth. Our trained and experienced experts offer a reliable and satisfying response to your client’s emails and reduce follow-ups.

Suma Soft has expertise in providing your business with the most trustworthy and the quickest tech support along with a top-notch professional approach. We provide credible remote desktop support services to enable businesses to focus on their core business activities without worrying about computer issues. Our Remote Desktop Support complements our on-site service by providing timely and satisfying remote desktop support for issues that require urgent attention.

With mobile & tablets being used by every individual despite location or country, technical issues are inevitable. Our team of experts is well-trained and available round the clock to assist your customers with the setup and installation of the devices issues, be it a tablet, smartphone, or other mobile devices. We facilitate technical support for all esteemed brands. Suma Soft offers quick online support for all other issues, including software errors, irrespective of its brand.

Active Directory Services provided by Suma Soft help your business mitigate the risk of disrupting important business apps while boosting the security, performance, and stability of your infrastructure.

For the businesses that use the Microsoft Exchange Server, we provide credible Microsoft Exchange support 24X7 to help them achieve a glitch-free network. We continuously monitor the Exchange server, diagnose and repair issues, oversee data security, and ultimately provide you with a safe and reliable service experience.

Typically, software patches are brought to attention if users do not get the required functionality. A software Patch Management Support Service will take care of it if it is installed correctly and on time. It helps you accomplish various goals and keep your system updated which is critical to keep your business safe and stable.

A trouble ticket management system must be installed early than many other methods of dealing with customer questions or reported issues. A trouble ticket is a result of an end-user submitting a help request through an issue tracking system. It offers elements detailing the exact nature of the problem the end-user is having with a particular network. We provide an efficient system that enhances your issue resolution process and saves time.