Define the goals and objectives of your chatbot
Design the chatbot’s User Interface
Create the chatbot’s logic and functionality
Test and debug the chatbot
Deploy the chatbot
Train the Chatbot
Maintain and update the chatbot
Define the goals and objectives of your chatbot
In this stage, you will define the goals and objectives of your chatbot and determine how your organization will use it. You will also identify the tasks and functions the chatbot will perform and the user groups it will serve.
Design the chatbot’s User Interface
Choose the chat platform or channel on which the chatbot will be deployed, and design the chatbot’s user interface and conversation flow.
Create the chatbot’s logic and functionality
Use the ServiceNow Developer Studio or another development environment to create the chatbot’s logic and functionality. ServiceNow Chatbot Development involves creating custom scripts and integrations with the ServiceNow platform and other systems.
Test and debug the chatbot
Test it to ensure it functions correctly and meets your organization’s needs. Debug any issues that arise and make any necessary changes.
Deploy the chatbot
The ServiceNow Chatbot may be deployed in a production environment once the development and testing is complete. ServiceNow Development includes configuring the chatbot to work with your organization’s communication channels, such as web chat, SMS, or social media.
Train the Chatbot
Training the chatbot can improve its performance and enable it to understand better and respond to user requests. Use machine learning (ML) techniques to train the chatbot on large data sets.
Maintain and update the chatbot
After the deployment of the chatbot, you will need to maintain and update it to ensure that it continues to function correctly and meet your organization’s needs. As a part of the ServiceNow Chatbot development process, you may need to add new features or functionality, fix bugs, and train the chatbot to improve its performance.