Blog

Customer service outsourcing cost is a major organizational expense to address the rapidly growing and changing customer needs. A CEI survey suggests that 86% of organizations are willing to pay higher customer service outsourcing cost for better customer experience.Customer service outsourcing cost depends on a variety of direct and indirect factors, understanding these factors helps …

Business Process Outsourcing Services have become a common business practice that helps other businesses to handle the customer related activities on behalf of them. It is well-understood fact that the main businesses outsource these activities to the third party i.e. Business Process Outsourcing Services for exponential growth. The reasons for Business Process Outsourcing are many …