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Identify the Hidden Potential of Your Customer Interactions with our AL / ML-based automated call audit and conversation intelligence solution, specifically designed for call centers.
Transformative Benefits of Vanie - 100% Calls Audited
0 %
Increase in Conversion Rates
0 %
Increase in Sales
0 %
Compliance Monitoring
0 %
Revenue from “Not Interested” Leads
How does Vanie work?
Vanie’s cutting-edge AI and ML technology empowers Call Centers to conduct comprehensive, automated audits on all calls reliably. Vanie securely archives call recordings, employing advanced algorithms to transcribe audio content into text for analysis. The call audit assesses various call aspects, including agent tone, customer verification, greetings, grammar usage, speech rate, and product information accuracy. Each parameter receives a score based on the agent’s interaction quality. This detailed feedback, comprising parameter scores, is presented to both managers and agents via dashboards. These dashboards, promptly updated after each call, offer instant insights into call quality, ensuring continuous improvement and informed decision-making at all operational levels.
A Solution Designed for Your Whole Team
Stakeholders
Managers
Agents
Stakeholders
Improve customer experience with 100% quality assurance, identify performance gaps and leverage automated coaching.
Managers
Quickly address call center challenges by focusing on the root causes. Benefit from conversation insights, configurable scorecard and precise agent coaching.
Agents
Precisely assess your performance on every call. Identify where you need to improve and track your progress with actionable insights.
Transformative Features
Agent Performance Dashboards
Identify Poor Performing Agents
Identify Training Needs
Revive Leads
Lead Verification
Script Compliance
Implement Effective Probing
Agent Performance Dashboards
By looking at the dashboards, project managers can instantly check the quality of the conversation. Managers get a complete view of agents’ and group/subgroups’ performance. Dashboards help managers to identify where the agents and groups are not performing well [for example low score for Product information parameter or Grammar]. Based on this information, Project managers can plan for coaching and training. Agents can also check their performance and track progress.
Identify Poor Performing Agents
Managers can see agents who are not performing well and identify where they need improvement. Those agents can be asked to listen to calls made by the best-performing agents for guidance.
Identify Training Needs
Vanie dashboard provides a detailed view of the group’s and sub-group’s performance. By looking at the reports, a Process Manager can identify the issue such as poor score of the group for the parameter “Information Delivery”, “Ineffective Probing”, “Unprofessional Tone” etc. Based on these insights, the Process Manager can decide to provide specific training/coaching.
Revive Leads
Dashboards help managers identify opportunities to create personalized offers for leads previously marked as “Not Interested.” Companies can extract 10% to 20% additional revenue from such “Not Interested” leads.
Lead Verification
The Vanie dashboard makes checking if leads are valid easier, reducing mistakes people might make during this process. It guarantees that your lead info is correct and trustworthy, so you can make good decisions based on it and run things more smoothly.
Script Compliance
managers get a complete picture of whether the agents are following the script properly or not. After each call the Vanie system updates dashboards [for Agents and Managers].Some of the parameters that Vanie Dashboard contains are:
- Greeting the Customer
- Grammar
- Professional Tone
- Information Delivery
- Rate of Speech
- Reason for Calling
- Appropriate Closing
Implement Effective Probing
Our call audit platform “Vanie”, gives a score to how well agents ask questions to customers. The scores show up on the manager and agent dashboards. This helps managers understand if agents are asking questions effectively or not.
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Audit 100% of your calls and uncover real-time business insights to keep your business ahead of the competition.